Player Security Announcement
How do I contact Zynga Poker Customer Support? Mobile: Using a mobile device customer support can be accessed through game settings. Go to game settings (see the yellow arrow in the image below). Zynga is a leading developer of the world's most popular social games that are played by millions of people around the world each day. Check that your Facebook email matches the desired email address to receive communications from Zynga Please note that some emails may be blocked by your ISP (internet service provider) If you’re still having trouble after the above steps, please visit the customer support website online. Zynga and its employees will never ask for your login information. Don't reuse your passwords. Create a unique and strong password for every account or login you have. If you used your Zynga password on another website or app, it is a good practice to change your password on the other website or app. Call now for Zynga Support +1 (857) 342-2365. Zynga Corporate Head and Mailing Office Address: Zynga Poker Headquarters, 699 8th Street, San Francisco, California 94103, United States Zynga Customer Support and Service Links: Zynga Poker Help Center Zynga Poker Game Guides Zynga Poker Billing Help Zynga Poker Technical Help Zynga Poker Known Issues.
Cyber attacks are one of the unfortunate realities of doing business today. We recently discovered that certain player account information may have been illegally accessed by outside hackers. An investigation was immediately commenced, leading third-party forensics firms were retained to assist, and we have contacted law enforcement.
Our current understanding is that no financial information was accessed. However, we understand that account information for certain players of certain Zynga games may have been accessed. As a precaution, we have taken steps to protect certain players’ accounts from invalid logins, including but not limited to where we believe that passwords may have been accessed. Zynga has begun the process of sending individual notices to players where we believe that notice is required.
The security of our player data is extremely important to us. We have worked hard to address this matter and remain committed to supporting our community.
Player FAQ
Do I need to do anything right now?
Zynga has already taken steps to protect users’ accounts from invalid logins where we believe that passwords may have been accessed. In some cases, you may be prompted to change your password.
Was my Facebook, Android, or iOS password accessed?
Zynga does not collect your passwords for Facebook, Android, or iOS, and we have no indication that this information was involved in the event.
What are some steps I can take to help keep my password secure?
Zynga Poker Support Email Address
Never give anyone your login name and password for your Zynga account or for the platform on which you play Zynga games (e.g.,Facebook, Apple, Google Play, etc.). Zynga and its employees will never ask for your login information. Don't reuse your passwords. Create a unique and strong password for every account or login you have. If you used your Zynga password on another website or app, it is a good practice to change your password on the other website or app.
Besides changing my password, what else can I do to protect my account?
The security of our player data is extremely important to us. Click here for more information.
Do players have the ability to delete their current and historical data held by Zynga at this time?
Information about data deletion requests is available here.
How do I contact Zynga Poker Customer Support?
Mobile: Using a mobile device customer support can be accessed through game settings.
- Go to game settings (see the yellow arrow in the image below).
- Click on the 'Customer Support and Legal' button.
- Select 'Customer Service'.
- Scroll to the bottom of the page.
- Select the blue 'Contact Support' button to create a support email.
Zynga Poker Customer Support Email
Web: Using a web browser, customer support can be accessed through the game footer or bottom of the game window frame.
Open the web application through https://apps.facebook.com/texas_holdem/.
Select 'Support' to open the support window (See the yellow arrow in the image below).
Click the blue 'Contact Support' button to create a support email.